About Viatel
Communication and payments
Registered operator
Where we operate our services
Our payment services began
THE COMPANY
Working closely with operators
We draw on our experience of calls, traffic peaks and billing when we build services for everyday business communication. Our work covers both customer conversations and large-scale audience participation.
HOW WE WORK
We build and operate our own services
Experienced in handling many participants at once
Payment transactions per year
Frequently asked questions
Questions & answers
What you need to know about Viatel and our services. Cannot find the answer? Contact us.
How do we get started with Viatel?
Start by telling us what you want to achieve: who you need to reach, what they need to do, and whether you need payments, replies, reporting or integration. We'll walk you through the channels, technology, pricing and setup.
Can Viatel handle large traffic peaks?
Yes. Viatel builds services for large numbers of simultaneous calls, text messages, payments and votes. Event Live is a good example, with capacity for major TV events where calls, SMS and app votes must be received, counted and tracked in real time.
Does Viatel only operate in Sweden?
No. Viatel provides services in Sweden and across the Nordics, including SMS, Premium SMS and premium rate numbers. Availability in Sweden, Denmark, Norway and Finland depends on the product, local rules, operator support and the type of payment or communication involved.
Can Viatel help us choose the right service?
Yes. You don't need to know which product you need before you contact us. Tell us what your recipients or audience need to do, whether that's receive a message, reply, pay, call, donate or vote. We'll help you choose the channel, technology and setup.
What makes Viatel different from a standard SMS or telephony provider?
Viatel brings SMS, RCS, telephony and payments together in services that work in practice. This matters especially when many people act at once, billing must be accurate or traffic needs to be tracked in real time. Event Live puts that capacity to work in live TV and fundraising.
What does Viatel do?
Viatel helps businesses and organisations with SMS, RCS, telephony, premium rate numbers, fundraising and live voting. Our services let people receive information, reply, call, pay, donate or vote, with reliable delivery, billing and reporting from the start.
Who are Viatel's services for?
We work with businesses, organisations, production companies and fundraisers whose needs go beyond a standard SMS or telephony service. That includes customer messaging, verification, telephone advice, payments, TV voting, campaigns and fundraising with high traffic peaks.
Is Viatel a telecom operator?
Yes. Viatel is registered with PTS, the Swedish Post and Telecom Authority, and works closely with the infrastructure behind calls, SMS and payments. That lets us take responsibility for more of the service, including traffic, delivery, billing and reporting.