ABOUT VIATEL
Calls, messages and payments
Since 2000, Viatel has built services for customer communication, payments and live events. As a PTS-registered operator, we work closely with telecom operators, handling traffic peaks, billing and reporting as part of the service.
The year we launched payment services
Calls per hour in Event Live
Payment transactions per year
Registered operator
OUR STORY
From phone systems to real-time services
Then
Viatel began with call handling, switchboards and queueing systems. That experience became the foundation for phone payments, premium rate calls and SMS.
Today
Today, Viatel provides SMS, RCS, premium rate numbers, AgentLine, Premium SMS, fundraising and Event Live. Each service connects communication with a response or payment.
Our responsibility extends beyond the interface. Traffic, billing, operator connections and reporting are all part of what we deliver.
Looking ahead
Channels change. The need stays the same: reach people, earn their trust and help them reply, call, pay or donate.
Viatel continues to develop services that bring SMS, RCS, calls and payments together for customers and live audiences.
WHY VIATEL
We know this business inside out
We've built services alongside telecom operators since 2000. That experience counts when it's time to go live.
01 Real-world experience
We build for real situations, with the demands of live use in mind.
02 Ready for traffic peaks
We know the demands of traffic peaks, live broadcasts and detailed reporting.
03 Built around your needs
We adapt the service to how you'll use it.
Frequently asked questions
Questions & answers
Can't find what you're looking for? Get in touch.
How do we get started with Viatel?
Start by telling us what you want to achieve: who you need to reach, what they need to do, and whether you need payments, replies, reporting or integration. We'll walk you through the channels, technology, pricing and setup.
Can Viatel handle large traffic peaks?
Yes. Viatel builds services for large numbers of simultaneous calls, text messages, payments and votes. Event Live is a good example, with capacity for major TV events where calls, SMS and app votes must be received, counted and tracked in real time.
Does Viatel only operate in Sweden?
No. Viatel provides services in Sweden and across the Nordics, including SMS, Premium SMS and premium rate numbers. Availability in Sweden, Denmark, Norway and Finland depends on the product, local rules, operator support and the type of payment or communication involved.
Can Viatel help us choose the right service?
Yes. You don't need to know which product you need before you contact us. Tell us what your recipients or audience need to do, whether that's receive a message, reply, pay, call, donate or vote. We'll help you choose the channel, technology and setup.
What makes Viatel different from a standard SMS or telephony provider?
Viatel brings SMS, RCS, telephony and payments together in services that work in practice. This matters especially when many people act at once, billing must be accurate or traffic needs to be tracked in real time. Event Live puts that capacity to work in live TV and fundraising.
What does Viatel do?
Viatel helps businesses and organisations with SMS, RCS, telephony, premium rate numbers, fundraising and live voting. Our services let people receive information, reply, call, pay, donate or vote, with reliable delivery, billing and reporting from the start.
Who are Viatel's services for?
We work with businesses, organisations, production companies and fundraisers whose needs go beyond a standard SMS or telephony service. That includes customer messaging, verification, telephone advice, payments, TV voting, campaigns and fundraising with high traffic peaks.
Is Viatel a telecom operator?
Yes. Viatel is registered with PTS, the Swedish Post and Telecom Authority, and works closely with the infrastructure behind calls, SMS and payments. That lets us take responsibility for more of the service, including traffic, delivery, billing and reporting.