Premium rate numbers
Charge for your phone services
A premium rate number lets customers pay through their phone bill or a separate invoice. Charge per call or per minute, with no account or card registration needed. Manage pricing, opening hours, forwarding and reporting in the customer portal.
Operator registered with Sweden's PTS
Per-call or per-minute pricing
Statistics in the customer portal
Why premium rate numbers
Charge for calls
Let customers buy or use a service without an account, card registration or extra steps. They call the number, use the service and are charged according to your chosen model.
Charge per call, per minute or by separate invoice. Callers who withhold their caller ID can also call premium rate numbers.
Features
You manage the calls. We handle the billing.
A premium rate number needs to work as both a phone line and a payment method. Set the price, opening hours and destination, then track revenue and credits.
Pricing
Choose a fixed price per call or a per-minute rate. Use it for one-off purchases, advice or services priced by call duration.
Availability
Choose when the number is open. Set a regular schedule or open and close it manually.
Call routing
Choose where calls go. Change the destination as staffing, opening hours or your setup changes.
Reporting
Track calls, traffic and revenue in the customer portal. Issue credits when a call needs to be refunded.
Pricing and billing models
You set the price
Choose the billing model that suits your service: a fixed price per call or a per-minute rate.
Price per call
For services where customers pay a fixed amount when the call connects.
Price per minute
For advice, support or calls where duration determines the price.
Clear limits
With per-minute billing, the total call charge can be up to SEK 1,500. With per-call billing, you can charge up to SEK 500 per call.
Get started
From setup to an active number
We help set up pricing, billing, opening hours and call forwarding so customers can call, use the service and pay correctly from the start.
Choose your billing model
We review pricing, VAT and whether to charge per call, per minute or by separate invoice.
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Separate invoice
Separate invoicing with Akova Pay
If you prefer to invoice customers separately, use Akova Pay. Customers can pay by separate invoice instead. On their first call, they provide their Swedish personal identity number. After the call, they receive an SMS with payment details.
Customers can pay with Swish, card or Bankgiro. On subsequent calls, they connect directly to the service.
Reliability at every step
Viatel provides communication services built around reliability, data protection and Swedish control, from the data centre to the operator.
Swedish infrastructure
Your data stays in Sweden
We run our services in Swedish data centres, under Swedish jurisdiction.
Security & compliance
Built for GDPR
We follow GDPR, with clear procedures for personal data access, storage and review.
Service reliability
99.999% uptime, for high volumes
A platform that handles high volumes and scales with your needs, ready when you need it.
Direct connections
Connected to the operators
Direct operator connections for high quality and reliable delivery.
Frequently asked questions
Questions & answers
Can't find what you're looking for? Get in touch.
What is a premium rate number?
A premium rate number lets customers pay by making a phone call. They access the service during the call and are charged according to your chosen model, such as per call or per minute. Track calls, statistics and revenue in the customer portal.
When should we use a premium rate number?
Premium rate numbers let customers pay by phone for advice, support, digital content and other call-based services. They are useful when customers need to pay without creating an account, registering a card or completing a separate checkout.
Can we set our own price for a premium rate number?
Yes, within the rules and price limits for each market and billing model. You can usually choose a per-call or per-minute rate. Viatel helps you set the price, VAT rate, opening hours and call routing.
Can we set opening hours for a premium rate number?
Yes. You can schedule opening hours or open and close the service manually. Match availability to staffing, campaigns or specific periods when you want to receive and charge for calls.
How do we monitor a premium rate number?
Viatel's customer portal lets you view call statistics and revenue, manage call forwarding and opening hours, and issue credits. Use the reports to understand traffic, staffing needs and results.