DCB · For digital services
Accept payments for digital content through the mobile bill. Viatel is your billing aggregator, with payments and SMS through one API and optional Swedish-speaking customer care. You run the service and purchase page. We handle the operator connection and coordinate approvals.
Swedish operator
Payment services since 2000
Swedish customer care
DCB FOR DIGITAL SERVICES
Sell digital content in Sweden
Viatel helps content providers, app companies and mVAS businesses accept payments through the mobile bill. We handle operator connectivity, payments and SMS. Swedish-speaking customer care is available as an option.
You run the service and purchase page. We coordinate operator approvals.
How a DCB subscription works
See how a Swedish subscription works, from the offer to access after successful payment. Choose a step or watch the example.
Review the offer
Your page shows the digital content, price, billing frequency, merchant, customer care number and how to cancel.
Swedish subscription example, shown in English: 49 SEK per week. Purchase flow and customer information are adapted to your service and market.
Payment status before access
Your service waits for a successful charge before opening the content. A verified PIN confirms the number, not the payment.
STOP and cancellation
The customer sends STOPP by SMS. Viatel then sends the STOPP event to your system. You stop future charges and confirm that the subscription has ended.
DCB is billing through the operator. For one-off purchases in Sweden, click2sms can open a prefilled SMS that the customer reviews and sends. Read more about Premium SMS below.
One-off SMS payments. DCB subscriptions.
For audio, fitness and other digital content. Web games can be offered as one-off purchases, not subscriptions. The setups below apply to Sweden. Support and requirements for other markets are confirmed separately.
One-off payments with click2sms
The customer opens a prefilled SMS from your purchase page and sends it. Viatel receives the message and charges the purchase. Your system receives payment status and the customer receives a receipt when payment succeeds.
DCB subscriptions
The customer verifies their number with a PIN and confirms the purchase on your page. You initiate recurring payments through the API at the agreed interval. Pricing, billing frequency and how to cancel are shown before purchase.
Start in Sweden. Add more markets.
Start in Sweden and use the same API as you expand to more markets. You have one integration point with Viatel. Country-specific settings and approvals are adapted to your service and purchase flow.
Sweden · DCB and Premium SMS
PIN-based DCB for subscriptions and click2sms for one-off purchases. Viatel sets up payments, SMS and Swedish telephone and SMS support. The service and materials are reviewed before launch.
Norway · Strex Direct Payment
Viatel partners with Strex for billing through the mobile phone bill. Content, payment model and subscriptions must match the Norwegian setup. Support for your digital service is confirmed before launch.
Denmark · DCB and Premium SMS
Viatel is your integration point for DCB, Premium SMS and SMS in Denmark. For DCB purchases, customers are redirected from your purchase page to a separate payment page to complete the payment. Support for the new purchase confirmation flow for digital content is under development. Availability and launch timing for your service are confirmed separately.
One API integration with Viatel
Connect to Viatel’s API for charging, SMS and status reports. You do not need to build a separate technical integration with each operator. You keep your purchase page and content. We configure the service and coordinate operator approvals before launch.
Your service and purchase page
You host the purchase page, display pricing and terms, and run the content. Your system controls the subscription billing cycle.
Charge API and status reports
You initiate charges and receive Charge Reports. SMS and STOP events connect to your system. Your developers receive integration details for the agreed setup.
Approvals and testing
Viatel reviews the service and coordinates operator approvals. Purchases, SMS, cancellation and customer care are tested before live traffic starts.
CUSTOMER CARE FOR DCB
Customer support for your subscribers
Viatel can staff your customer support in Swedish, Finnish, Danish and Norwegian. We set up the support number and train the staff using your questions, answers and procedures.
Telephone and SMS support
Help with purchases, cancellation and refunds
Enquiries that need your decision are passed to you
Pricing and settlement
Pricing depends on your market, content, payment model and volume. Contact us to go through the costs of payments, SMS and any customer support you need.
Settlement and payout
Settlement and payout terms for your DCB setup are confirmed in your agreement. Terms depend on the market, service and payment model.
Tell us about your service
Contact us and tell us about your service. We explain onboarding, how to get started and what the service costs.
Rules and customer information
Local requirements before launch
The customer must see the price, frequency, merchant and how to cancel. The Swedish setup follows MORGAN’s Code of Conduct and Telekområdgivarna’s ethical rules. Other markets have their own requirements.
Frequently asked questions
Questions about carrier billing in the Nordics
Payments, integration and customer care for your launch.
What is direct carrier billing?
With DCB, the customer pays for digital content through their mobile operator. The amount appears on the mobile bill. In Viatel’s Swedish subscription setup, the customer verifies their number with a PIN and confirms the purchase on your page.
How do DCB, Premium SMS and click2sms differ?
DCB is billing through the operator. In Sweden, Viatel offers PIN-based DCB for subscriptions and Premium SMS with click2sms for one-off purchases. With click2sms, the customer opens and sends a prefilled SMS. Viatel reports the payment result to your system.
Can we launch in Sweden, Norway and Denmark?
We recommend Sweden as the first market. We offer PIN-based subscriptions, one-off click2sms purchases and Swedish customer care there. Norway uses Strex Direct Payment and requires a separate review of your setup. Support for the new digital-content confirmation flow in Denmark is in development. Availability and launch timing are confirmed per market.
What do we need to get started?
You provide an application and KYC information, a service description, pricing and billing frequency, plus Swedish materials for the Swedish market. Viatel reviews the materials and coordinates approvals. You complete the integration and supply questions and answers for customer care. Purchases, SMS and cancellation are tested before launch.
Can Viatel handle Swedish customer care?
Yes. Viatel can provide a Swedish customer care number and Swedish-speaking agents for telephone and SMS enquiries. You supply questions, answers and escalation instructions. SMS Box handles the SMS dialogue. Your own support channels can use the customer portal for transactions and refunds.
Who hosts the purchase page and controls billing?
You host the purchase page and run the content. In the Swedish DCB setup, you use Viatel’s APIs for SMS and charging. Your system controls the subscription interval, initiates recurring charges and handles cancellation. Viatel connects the payment to the operator and sends status and events to your system.
How do cancellation and refunds work?
In the Swedish setup, the customer can cancel by STOPP SMS or through customer care. Viatel sends the STOPP event to your system. You stop future charges and send an SMS confirmation. Customer care can issue credits under the agreed procedures; your own support can view transactions and issue refunds in the customer portal. Operator processing affects when the refund appears for the customer.