LEGAL
Privacy policy
Your privacy matters to us. This policy explains how Viatel Sweden AB processes personal data when you visit our website, contact us, use our chat or interact with us in a business relationship. It also briefly describes how we process personal data on behalf of our customers when providing our services.
Last updated: 24 August 2026
Data controller and contact details
Viatel Sweden AB, company registration number 556601-6571, is the data controller for the processing described in this policy unless otherwise stated. Postal address: Box 90227, 120 23 Stockholm, Sweden. Visiting address: Ostmästargränd 8A, 120 40 Årsta, Sweden. Telephone: +46 8 50 60 10 00. For privacy enquiries, email: data@viatel.se.
Viatel is the data controller when we determine why and how personal data is processed, for example for website enquiries, sales, customer administration, support, security and measuring our marketing performance.
What data do we process, and why?
Contact and application forms
When you contact us or submit an application, we may process your name, email address, telephone number, company, company registration number, selected services, messages and other information you provide. We use this data to respond to your enquiry, assess your needs, provide a quote, process an application and establish or administer a business relationship. Processing is normally based on our legitimate interest in communicating with prospective and existing customers. If you are personally a party to a contract, processing may instead be necessary to take steps before entering into, or to perform, that contract.
Business contacts
In business relationships, we may process names, contact details, employer or organisation, job title, correspondence, meeting notes and information about services, contracts, invoicing and support. We use this data for sales, service delivery, support, relationship management, administration and security. Processing is normally based on our legitimate interest in establishing and maintaining business relationships, on a contract where the data subject is personally a party, or on a legal obligation, such as accounting requirements.
Analytics and advertising
With your consent, we process information about pages visited, traffic source, approximate location, device, browser and website usage. We use Google Analytics 4 and HubSpot tracking to understand how the website is used. Measurement data from Google Analytics 4 is shared with Google Ads to assess our advertising performance. We may record that a form has been submitted, but we do not send free-text form content or directly identifying contact details to Google Analytics or Google Ads. Framer also provides aggregated website statistics which, according to Framer, work without cookies or a persistent browser identifier.
Chat, operations and security
When the chat feature loads, technical information may be processed, such as your IP address, device and browser information, language and current page. Chatlio handles chat conversations, which we receive in Slack. If you start a chat, we also process the content you send and any contact details you choose to provide. For secure operation, troubleshooting and protection against misuse, we may also process IP addresses, timestamps, requests, and error and security logs. Processing is based on our legitimate interest in providing support and maintaining secure services.
When is Viatel a controller or processor?
As a data controller
For processing on our website and in our own business relationships, Viatel determines the purposes and means. We are responsible for ensuring that processing has a lawful basis and that you receive the information required by data protection law.
As a data processor
When we process personal data in our services on behalf of a customer, the customer is normally the data controller and Viatel the data processor. We process the data according to the customer's documented instructions and the applicable data processing agreement. If you wish to exercise your rights in relation to such processing, please first contact the organisation using the service.
Where does the data come from?
Most data comes directly from you when you contact us, use our services or communicate with us. Technical information is collected from your device and browser. In a business relationship, we may also receive contact details from your employer or organisation, other people in the same organisation or publicly available business sources.
Who can access the data?
Authorised Viatel employees can access personal data when necessary for their work. We also use suppliers for operations, communication, analytics and administration.
Framer provides our website, hosting and website statistics. Make transfers data from web forms to our systems. HubSpot is used for CRM, form management and, with consent, visitor analytics. Google is used for Google Analytics 4 and Google Ads with consent. Chatlio provides the chat feature, and our employees receive and respond to conversations in Slack.
When acting as data processors, suppliers process data under agreements and our instructions. For some activities, a supplier may act as an independent or joint data controller under its terms and applicable law. We may also disclose data to authorities, courts or advisers where required by law or necessary to protect legal interests.
Transfers outside the EU/EEA
Some suppliers and their subcontractors may process personal data outside the EU/EEA, including in the United States. Where such transfers occur, we use applicable safeguards, such as adequacy decisions, the EU-US Data Privacy Framework for certified recipients, or the European Commission's Standard Contractual Clauses with supplementary safeguards where needed.
Contact us if you would like more information about the safeguards used for a particular processing activity.
How long do we keep the data?
We keep personal data only as long as it is needed for its purpose. Retention depends on factors including the duration of the matter or business relationship, contractual commitments, system settings, limitation periods and legal requirements such as accounting rules. We then securely delete or anonymise the data. Current retention periods for cookies and similar technologies are listed on our Cookies page.
Your rights
Depending on the processing, you may have the right to information and access, to have inaccurate data corrected, to request erasure or restriction, to object to processing based on legitimate interests or for direct marketing, to withdraw consent, and to receive your data where the right to data portability applies. You may also lodge a complaint with the Swedish Authority for Privacy Protection (IMY). These rights are subject to the conditions and exceptions set out in law. Contact us at data@viatel.se to exercise a right; we may need to verify your identity.
Automated decisions
Viatel does not make decisions based solely on automated processing that produce legal effects or similarly significantly affect you within the scope of the processing described in this website policy.
Changes to this policy
We may update this policy when our processing, services or the applicable rules change. The latest version is always available on this page, and the date at the top shows when it was last updated. Please send questions about this policy to data@viatel.se.